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when booking an appointment online please sure not to closed window too soon and if you don't receive a confirmation email or text please give us a call to confirm it booked.

Once you make a booking, we set aside the time required for your service. Some treatments can take four hours so a late cancellation or no-show creates significant impact. 


Cancellation Policy

Respectfully, we ask for 48-hour notice for changes to your appointment.

Cancellations made less than 48 hours in advance will result in 50% of reserved services.

We understand unavoidable situation sometimes arise so we will work with you in the case of an emergency.


No-call/no-show appointments will be charged 100% of the service amount.


Late Arrival Policy

If you are more than 10 minutes late for your service, we may not be able to accommodate the full service booked.


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